Protection
Put yourself at ease by protecting those you love
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{{label}}We’re here to guide you through each step as you file your claim.
There are three types of claims that you can file depending on your policy’s benefit: Accident, Illness, or Death.
Choose the type of claim you would like to file and fill out the form under each section.
You will be asked about your basic information as well as some details about the type of claim you are filing.
Please secure and upload clear copies of the necessary requirements for each type of claim.
You will also be asked in this section how you would like to receive your pay-out if your request is approved.
Once you submit your requirements, your request will be reviewed and evaluated by our claims team. You can expect to receive an update from us via SMS and e-Mail within 7 to 10 working days.
You will receive a reference number that you can use to track the status of your request. If you would like to follow-up the status of your claim, simply send us an email at claims@aia.com using the subject line of your Claims Reference number.
Here’s a convenient way to file a claim. Simply scan your documents and submit the requirements online wherever you are with eSubmission.
At BPI AIA, we aim to fulfil our promise of protecting you, your loved ones, and your future. From December 2014 to August 2020, we have paid a total of
We thank you for your continuous trust and support. It is our honor to continue providing accessible and affordable insurance to all Filipinos.
We’re here with you on your road to recovery. To start your claim request, please prepare clear copies of the requirements below:
We’re with you on your road to recovery. To start your claim request, please prepare clear copies of the requirements below:
We express our deepest sympathies for your loss. To start your claim request, please prepare clear copies of the requirements below:
Please note that you may only upload documents that are in .jpg or .pdf formats and must not exceed 5MB in file size. Once you are ready with the requirements, you may file your claim here.
We have made it hassle-free for you to file a claim. Simply click here to file your claim online and follow these three (3) easy steps –
Our Bancassurance Sales Executives at any BPI or BPI Family Savings Bank branch nearest you can also gladly assist in filing your claim.
Your claims payout will be credited to your nominated BPI account. Due to the restrictions brought about by the current situation, we are unable to release the claims benefit through check nor through our pickup from any branch of BPI/BPI Family Savings Bank disbursement facility.
Depending on the nature or type of claim and submission of complete documents, your claim request may be processed in ten (10) to thirty (30) working days. Your claim benefit will be credited to your nominated account within three (3) days from the approval of claim request.
Please expect your claims payout to be credited to your nominated account within ten (10) to thirty (30) working days depending on the nature of the claim.
Below are the specific durations from claims disbursement enrollment to claims payout:
1. Claims with preferred disbursement previously enrolled: ten (10) working days
2. Claims with no preferred disbursement currently enrolled: fifteen (15) working days
3. Claims with contestable cases: thirty (30) working days
We have made it hassle-free for you to check the status of your claims request. Kindly send us an e-mail at BPIAIA.customerservice@aia.com with the following information:
Policy Owner’s Full Name (First Name, Middle Initial, and Last Name) Mobile or Landline Number
A BPI AIA Customer Service Representative will get back to you on the status of your claim request within one (1) day.
For the complete list of FAQs, click here.
We’re here to guide you through each step as you file your claim.
Have a question? You may find the answer here.
Call our BPI AIA Customer Care at (632) 8 528-5501 or PLDT Domestic Toll Free 1-800-188-89100 (Press IVRS Option 4+2+1).
Our Customer Service Center is located at G/F Vibe BPI-Philam Life Bldg. (formerly Ayala Life – FGU Center), 6811, Ayala Avenue, Makati City
You may also visit any BPI or BPI Family Savings Bank branch and look for our Bancassurance Sales Executive.