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Claims & Support
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    • Claims Guide




    A HASSLE-FREE CLAIMS PROCESS

    At BPI AIA we make it easy to file for a claim. We’ll be with you every step of the way.

    YOUR GUIDE TO FILING A CLAIM

    We’re here to guide you through each step as you file your claim.

    Step 1

    Fill out the form.


    There are three types of claims that you can file depending on your policy’s benefit: Accident, Illness, or Death.


    Choose the type of claim you would like to file and fill out the form under each section.


    You will be asked about your basic information as well as some details about the type of claim you are filing.


    Step 2

    Submit your requirements.


    Please secure and upload clear copies of the necessary requirements for each type of claim.


    You will also be asked in this section how you would like to receive your pay-out if your request is approved.


    Step 3

    Get your reference number.


    Once you submit your requirements, your request will be reviewed and evaluated by our claims team. You can expect to receive an update from us via SMS and e-Mail within 7 to 10 working days.


    You will receive a reference number that you can use to track the status of your request. If you would like to follow-up the status of your claim, simply send us an email at claims@aia.com using the subject line of your Claims Reference number.

    E-Submission




    SUBMIT YOUR CLAIMS ONLINE

    Here’s a convenient way to file a claim. Simply scan your documents and submit the requirements online wherever you are with eSubmission.

    Claims Paid

    At BPI AIA, we aim to fulfil our promise of protecting you, your loved ones, and your future. From December 2014 to August 2020, we have paid a total of

    PHP 4,087,058,719.70

    in individual death and living benefit claims

    We thank you for your continuous trust and support. It is our honor to continue providing accessible and affordable insurance to all Filipinos.

    CLAIMS REQUIREMENTS

    Accident

    Illness

    Death


    ACCIDENT

    We’re here with you on your road to recovery. To start your claim request, please prepare clear copies of the requirements below:


    1. Valid Government ID
    2. Attending Physician's Statement (APS)
    3. Police or Narration Report
    4. Official Receipts (OR)

    ILLNESS

    We’re with you on your road to recovery. To start your claim request, please prepare clear copies of the requirements below:


    1. Valid Government ID
    2. Attending Physician's Statement (APS)
    3. Hospital Statement of Account (SOA)

    DEATH

    We express our deepest sympathies for your loss. To start your claim request, please prepare clear copies of the requirements below:


    1. For the Insured:
      • Death Certificate of the Deceased
      • Police Investigation Report (If the cause of death is due to an accident)
    2. For the Beneficiary
      • Valid Government ID
      • Marriage Contract (If the Beneficiary is the spouse)
      • Birth Certificate (If the Beneficiary is below 18 years old)

    Please note that you may only upload documents that are in .jpg or .pdf formats and must not exceed 5MB in file size. Once you are ready with the requirements, you may file your claim here.

    FREQUENTLY ASKED QUESTIONS

    + Expand All
    - Collapse All
    How can I file a claim?

    We have made it hassle-free for you to file a claim. Simply click here to file your claim online and follow these three (3) easy steps –

    1. Fill out the form.
    2. Submit your requirements.
    3. Get your reference number for status tracking.

    Our Bancassurance Sales Executives at any BPI or BPI Family Savings Bank branch nearest you can also gladly assist in filing your claim.

    How will I receive the pay-out for my claim?

    Your claims payout will be credited to your nominated BPI account. Due to the restrictions brought about by the current situation, we are unable to release the claims benefit through check nor through our pickup from any branch of BPI/BPI Family Savings Bank disbursement facility.
     
    Depending on the nature or type of claim and submission of complete documents, your claim request may be processed in ten (10) to thirty (30) working days. Your claim benefit will be credited to your nominated account within three (3) days from the approval of claim request.

    How long will it take to process my claims request?

    Please expect your claims payout to be credited to your nominated account within ten (10) to thirty (30) working days depending on the nature of the claim.

     
    Below are the specific durations from claims disbursement enrollment to claims payout:
    1. Claims with preferred disbursement previously enrolled: ten (10) working days
    2. Claims with no preferred disbursement currently enrolled: fifteen (15) working days
    3. Claims with contestable cases: thirty (30) working days

    How can I check the status of my claim?

    We have made it hassle-free for you to check the status of your claims request. Kindly send us an e-mail at BPIAIA.customerservice@aia.com with the following information:

    Policy Owner’s Full Name (First Name, Middle Initial, and Last Name) Mobile or Landline Number

    A BPI AIA Customer Service Representative will get back to you on the status of your claim request within one (1) day.

    For the complete list of FAQs, click here.

    LET US KNOW HOW WE CAN HELP YOU

    We’re here to guide you through each step as you file your claim.

    FAQs

    Have a question? You may find the answer here.

    TALK TO US NOW

    Call our BPI AIA Customer Care at (632) 8 528-5501 or PLDT Domestic Toll Free 1-800-188-89100 (Press IVRS Option 4+2+1).

    VISIT US

    Our Customer Service Center is located at G/F Vibe BPI-Philam Life Bldg. (formerly Ayala Life – FGU Center), 6811, Ayala Avenue, Makati City

    You may also visit any BPI or BPI Family Savings Bank branch and look for our Bancassurance Sales Executive.

    CONTACT BPI AIA

    (02) 8 528 5501

    FACEBOOK MESSENGER

    15th Floor BPI-Philam Life Makati (formerly Ayala-FGU Bldg) 6811 Ayala Avenue Makati City 1226

    CONTACT BPI AIA

    (02) 8 528 5501

    FACEBOOK MESSENGER

    15th Floor BPI-Philam Life Makati (formerly Ayala-FGU Bldg) 6811 Ayala Avenue Makati City 1226

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