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Claims & Support
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    • Benefit claims made easier

    Claiming Your Benefits Has Never Been Easier

    With our easy payout options, you can choose to receive your benefits by either picking it up from any BPI branch nationwide or by having it directly deposited to your account.

    Important Reminder! Make sure your contact information on record, such as your mobile number or e-mail address, is updated. Regardless of the payout option you choose, we will update you on the status of your request via SMS or e-mail. To update your contact information, simply click here.

    Credit to Bank Account

    Benefit will be credited directly to your nominated local bank account.

    Bank account owner and policyowner must be the same person.

    Bank account should be active and under an accredited bank in the enrolment form.

    Bank account should be in the same currency as the enrolled policy and not an "AND" or joint account.

    Pick Up As Cash

    Pick up your benefit as cash in any BPI or BPI Family Bank branch.

    Mobile number must be active to receive the reference number for pick-up of benefit.

    Policyowner must present a valid government ID upon pick-up of benefit.

    If benefit is more than P500,000.00 or $10,000.00, please enrol to Credit to Bank Account.

    PAYMENT FOR YOUR POLICY

    Use your benefit to pay for a new or for your existing policy's premium or loan. You can also use it to top-up to your variable unit-linked policy.

    The new or existing policy from which the benefit will be used for should be under the same policy owner's name or that of their immediate family member.

    If you will only partially use your benefit to pay for an existing policy, please don't forget to choose your preferred method of receiving the balance benefit amount.

    If you opt to use your benefit to pay for the premium of an existing variable unit-linked policy, please make sure to choose to send us the required details at least 28 days before your policy's premium due date.

    Enrol Your Payout Option Here

    What type of benefit are your enrolling? *

    Redemption, Surrender, Loan, or Refund

    Hospitalization, Medical Reimbursement, or Critical Illness

    Benefits with regular payout schedules (annual, semi-annual, or maturity)

    How would you like to receive your benefit from us? *

    For benefits more than P500,000.00 or $10,000.00, please select the Credit to Bank Account option.

    POLICY OWNER'S DETAILS

    Policy Number *
    Max 10 digits (e.g. 1234567890)

    First Name *

    Middle Name *
    Place NA if not applicable

    Last Name *

    Suffix
    Eg. Jr, Sr, II

    Date of Birth *

    CREDIT TO ACCOUNT INSTRUCTION

    I hereby authorize BPI AIA to credit and/or cause the crediting of proceeds of all my financial transactions (except death claim proceeds) to the details of which are more specifically set out below:

    Bank Name *

    Bank Account Name *
    Please enter in the following order: First Name, Middle Initial, Last Name

    Bank Account Number *

    Currency of account to be enrolled *

    PICK-UP AS CASH IN ANY BPI OR BPI FAMILY BANK BRANCH
    AUTHORIZATION TO USE POLICY BENEFIT AS PAYMENT

    I certify that I am the owner of a BPI AIA policy which has benefit proceeds. I have voluntarily decided to use the benefit proceeds payout as payment for another BPI AIA policy and as such, I prefer not to obtain or return (whichever is applicable) the said payout. I am voluntarily executing this document to attest to the truth of the foregoing and for whatever legal purposes it may serve.

    Portion to be used for payment *

    Amount *

    Please don’t forget to choose how you would like to receive your balance benefit amount. You can enrol to Credit to Bank Account or Pick-Up as Cash here

    Payment for *

    Policy Number to Pay *
    Max 10 digits (e.g. 1234567890)

    Type of Payment *

    Amount *

    Would you like a Bancassurance Sales Executive to reach out to you? *

    *All fields are required.




    Thank You
    Data Privacy Consent

    Please visit our website, www.bpi-aia.com.ph for our Privacy Statement, which provides further details on why your personal data is collected, how it is intended to be used, to whom your personal data may be transferred to, how to access, review and amend your personal data, and our policies on direct marketing.

    Marketing Consent

    I/we agree for the Company to use my information and all related documents in the design and communication of the Company’s marketing campaigns and offers in order to improve the quality of service the Company provides, and to receive such marketing campaigns. Said information will be stored by BPI AIA for 5 years.

    I/we agree to share my information with BPI AIA’s accredited third parties for marketing campaigns.

    I/we agree for the Company to use such information for profiling to develop, enhance and offer me/us financial services and products that the Company considers as suitable for my/our insurance and other financial needs. Said information will be stored by BPI AIA for 5 years.

    I/we authorize BPI AIA and its representatives to get in touch with me about their products and services.

    I/we may at any time withdraw our consent by visiting BPI AIA branches, calling the Company’s contact center, or by emailing the request to bpiaia.dpo@aia.com. Upon receipt of such withdrawal of consent, the Company will no longer approach me/us for promotions or products that may be suited to my/our insurance needs. I/We am/are assured that this will not affect the Company’s ability to provide quality service in relation to my/our existing policies.

    I agree with BPI AIA statements indicated in the marketing consent and privacy consent.

    Credit to Bank Account

    I certify that I am the Policy Owner of the policy with BPI AIA and that I am the Account Owner of the aforementioned Bank Account. I acknowledge that the credit or deposit by BPI AIA of the benefit or amount due to me to the bank account I have designated above shall release and forever discharge BPI AIA of and from all actions, claims and demands on all matters involving said benefit or amount. Further, I certify the correctness and accuracy of the above information I provided BPI AIA and that any discrepancy may cause delay in the crediting of proceeds to my account. BPI AIA will be informed in writing of the future changes of the above information.

    *No additional charges from BPI AIA but applicable charges from your nominated bank maybe deducted from your proceeds

    Pick Up As Cash

    In this option, you are authorizing the Company to use the mobile phone number in our record for communication pertaining to the transaction.

    I/We hereby agree that should above request be approved by the Company, such request shall, from the date of such approval, amend in accordance with the terms thereof so approved the Policy to which the request refers.

    *For benefits more than P500,000.00 or $10,000.00, please enrol to Credit to Bank in compliance with the Anti-Money Laundering Act.

    Review Information
    Please confirm that the below details are correct before proceeding with submission


    POLICY OWNER'S DETAILS

    Policy Number

    First Name

    Middle Name

    Last Name

    Suffix

    Date of Birth

    CREDIT TO ACCOUNT INSTRUCTION

    I hereby authorize BPI AIA to credit and/or cause the crediting of proceeds of all my financial transactions (except death claim proceeds) to the details of which are more specifically set out below:

    Bank Name

    Bank Account Name

    Bank Account Number

    Currency of account to be enrolled

    I agree to receive my benefits via Pick-up as Cash
    AUTHORIZATION TO USE POLICY BENEFIT AS PAYMENT

    I certify that I am the owner of an BPI AIA policy which has benefit proceeds. I have voluntarily decided to use the benefit proceeds payout as payment for another BPI AIA policy and as such, I prefer not to obtain or return (whichever is applicable) the said payout. I am voluntarily executing this document to attest to the truth of the foregoing and for whatever legal purposes it may serve.

    Portion to be used for payment

    Amount

    Payment for

    Policy Number to Pay

    Type of Payment

    Amount

    Would you like a Bancassurance Sales Executive to reach out to you? *



    Got questions?

    Talk to us

    (02) 8528 5501

    Email us

    BPIAIA.CustomerService@aia.com

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    CONTACT BPI AIA

    (02) 8 528 5501

    FACEBOOK MESSENGER

    15th Floor BPI-Philam Life Makati (formerly Ayala-FGU Bldg) 6811 Ayala Avenue Makati City 1226

    CONTACT BPI AIA

    (02) 8 528 5501

    FACEBOOK MESSENGER

    15th Floor BPI-Philam Life Makati (formerly Ayala-FGU Bldg) 6811 Ayala Avenue Makati City 1226

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