ePlan, the old customer portal, is no longer available.
Log in to MY AIA, the new all-in-one portal for all your policies, health, and wellness needs! Get to know more about My AIA here.

close icon
search icon
aia
search icon
Recent searches

Clear

Popular products

PamilyaProtect

A convenient and affordable starter life insurance for you and your family

arrow red

MedLife Protect Plus

An affordable life and health insurance with access to quality medical care and life protection

arrow red
  • Our Products
    Our Products
    For Businesses For Individuals
    • Business Owner Solutions
    • Large Corporation Solutions
    • Protection
    • Health
    • Savings
    • Insurance with Investment
  • About Us
    About Us
    • About BPI AIA
    • Leadership Team
    • BPI AIA Licensed Bancassurance Sales Executives
    • Media Center
      • Press Releases
      • Explore
    • Articles
      • Building my wealth
      • Managing a business
      • Taking care of my family
      • Working abroad
      • Planning for retirement
      • Explore
    • Corporate Governance
    • Environmental, Social and Governance
    • Events and Promotions
    • Careers
    • Customer Charter
    • Internet Security Arrangement
  • Health and Wellness
    Health and Wellness
    • Health and Wellness
    • AIA Total Health Solution
      • Live Better
      • Get Better
      • Protect Better
      • Explore
    • AIA Vitality
      • Our Partners
      • AIA Vitality Exclusive
      • Explore
    • Rethink Healthy
  • Help and Support
    Help and Support
    • Help and Support
    • Contact Info Update
    • Funds Performance
    • Payment Facilities
    • Benefit Payout Enrolment
    • Claims Guide
      • Steps & Requirements
      • File A Claim
    • Frequently Asked Questions
    • Forms Library
    • Policyholders’ Rights
    • Telemarketing
    • Customer Concerns
  • BPI AIA Portals
    BPI AIA Portals
    • About My AIA Customer Portal
    • About Bancassurance Portal
search icon
aia
search icon
Recent searches

Clear

Popular products

PamilyaProtect

A convenient and affordable starter life insurance for you and your family

arrow red

MedLife Protect Plus

An affordable life and health insurance with access to quality medical care and life protection

arrow red
  • Customer
  • My AIA
  • Advisor
  • Bancassurance Portal
Login
  • Customer
  • My AIA
  • Advisor
  • Bancassurance Portal
Contact Us Contact Us
search icon
aia
search icon
Recent searches

Clear

Popular products

PamilyaProtect

A convenient and affordable starter life insurance for you and your family

arrow red

MedLife Protect Plus

An affordable life and health insurance with access to quality medical care and life protection

arrow red
  • Customer
  • My AIA
  • Advisor
  • Bancassurance Portal
Login
  • Customer
  • My AIA
  • Advisor
  • Bancassurance Portal
Contact Us Contact Us

All medical records related to the claim (Refer to Additional Requirements)

  • Heart Attack (must be confirmed by a Cardiologist or Cardiovascular Surgeon)
    • ECG Report and tracings (w/official reading)
    • Cardiac enzymes blood test (e.g., Troponin or CPK-MB)
  • Heart Attack (must be confirmed by a Cardiologist or Cardiovascular Surgeon)
    • 2D-Echocardiogram w/ doppler flow reports
    • Coronary Angiography Report (if available/done)
    • NYHA cardiomyopathy impairment Classification Certificate
  • Underwent Cardiac pacemaker or defibrillator insertion (must be confirmed by a Cardiologist or an Interventional Cardiologist)
    • Record of Operation to show Cardiac Pacemaker or Defibrillator insertion
  • Underwent Heart Valve Replacement (must be confirmed by a Cardiologist or Cardiovascular Surgeon)
    • Record of Operation to show heart valve replacement
  • Dissecting Aortic Aneurysm (must be confirmed by a Cardiologist or Cardiovascular Surgeon)
    • CT Scan / MRI / MRA / Angiogram Report
    • Record of Operation
  • Eisenmenger’s Syndrome (must be confirmed by an Interventional Cardiologist)
    • Echocardiogram Report
    • Cardiac Catheterization Result
  • Primary Pulmonary Arterial Hypertension (must be confirmed by an Interventional Cardiologist)
    • Cardiac Catheterization Result
    • All laboratory and diagnostic procedures
    • NYHA cardiomyopathy impairment Classification Certificate
  • Severe Infective Endocarditis (must be confirmed by a Cardiologist)
    • Blood Culture results
    • 2D-Echo with Doppler Studies
  • Underwent Coronary Artery Bypass Surgery (must be confirmed by a Cardiologist or Cardiovascular Surgeon)
    • Coronary Angiography Report
    • Record of Operation (or post operative/bypass surgery chest X-ray results)
  • Underwent Angioplasty and Other Less or Minimally Invasive Treatment for Coronary Artery Disease
    • Coronary Angiography Report
    • Record of Operation to show angioplasty procedure

The website uses cookies for the purpose of enhancing your user experience. You can find more information on the types of cookies we collect, what we use these for, and how to manage your cookies in our Cookie Policy and Privacy Policy Statement.

  • Protection
  • Health
  • Savings
  • Insurance with Investment
  • Business Owner Solutions
  • Large Corporation Solutions

  • About BPI AIA
  • About Leadership Team
  • Jobs at BPI AIA - Bancassurance Careers
  • Media Center & Company News
  • Financial Tips & Insurance Insights | Articles
  • Corporate Governance & Shareholder Information
  • Events and Promotions

  • AIA Total Health Solution
  • Health and Wellness - AIA Vitality

  • A Hassle Free Claims Process
  • Update Policy Contact Information
  • Benefit Payout Enrolment
  • Premium Payment Channels
  • BPI AIA Variable Funds List | NAVPU
AIA Group
  • AIA Philippines
  • AIA.COM
Contact Us
(02) 8528 5501

Our Products

  • Protection
  • Health
  • Savings
  • Insurance with Investment
  • Business Owner Solutions
  • Large Corporation Solutions

About Us

  • About BPI AIA
  • About Leadership Team
  • Jobs at BPI AIA - Bancassurance Careers
  • Media Center & Company News
  • Financial Tips & Insurance Insights | Articles
  • Corporate Governance & Shareholder Information
  • Events and Promotions

Health and Wellness

  • AIA Total Health Solution
  • Health and Wellness - AIA Vitality

Help and Support

  • A Hassle Free Claims Process
  • Update Policy Contact Information
  • Benefit Payout Enrolment
  • Premium Payment Channels
  • BPI AIA Variable Funds List | NAVPU
Main office: BPI AIA Building, 6811 Ayala Avenue, Makati City, Philippines, 1226
Copyright © 2026, AIA Group Limited and its subsidiaries. All rights reserved.
BPI AIA is a corporation duly registered under Philippine laws and regulated by the Insurance Commission of the Philippines.
Terms of Use | Privacy Statement | Cookie Policy
Main office: BPI AIA Building, 6811 Ayala Avenue, Makati City, Philippines, 1226
Copyright © 2026, AIA Group Limited and its subsidiaries. All rights reserved.
BPI AIA is a corporation duly registered under Philippine laws and regulated by the Insurance Commission of the Philippines.
Terms of Use | Privacy Statement | Cookie Policy
social media icon
social media icon
social media icon
badge image