Claims & Support - Frequently Asked Questions

Republic Act 11494, enacted on September 11, 2020, seeks to provide mechanisms to bolster the resiliency of the Philippine economy in response to the COVID-19 pandemic.

Under the act, life insurance companies, such as BPI AIA, shall be mandated to implement a one-time sixty (60)-day grace period for payments and the waiving of interest charges and late payment fees for all customers with payment due dates falling from September 2020 to December 2020.

The 60-day grace period shall be extended to all customers of BPI AIA with due dates from September to December 2020 as reflected in their respective Statements of Accounts. It shall be applied to a policy once. Thus, if a policy is enrolled under a monthly or quarterly payment scheme, the customer shall only be able to settle their premiums beyond their due dates on the month or quarter they choose to apply it.

Customers with due dates before September 2020 and after December 2020 shall not be covered under this act. Any due date outside of the September to December 2020 period shall be applied as scheduled. 

This simply means that customers may opt not to pay for premiums on their respective due dates and pay 60 days after instead. If a customer is on monthly or quarterly payment scheme, however, this privilege shall only be applied once, on the month or quarter the customer chooses to avail himself of it.

See the sample illustrations below.

Should a customer wish to avail himself of the 60-day grace period, as well as the waiver on interest charges and late payment fees, BPI AIA must be notified through an email to BPIAIA.customerservice@aia.com. 

There is no need to submit supporting documents to avail yourself of the grace period. However, a customer must inform BPI AIA through an email to BPIAIA.customerservice@aia.com that he wishes to avail himself of the 60-day grace period, and as applicable, the waiver on interest charges and late payment fees.

Yes, they may continue to pay. For customers’ safety and convenience at this time, premium payment through our digital payment facilities such as ePayments (available on My AIA Philippines) or bank bills payment is encouraged. 

To view a list of available payment facilities and for further information on how customers can manage policy activity relative to payment of premiums, please visit https://www.bpi-aia.com.ph/en/help-support/payment-facilities.html. 

It is possible that the policy has fallen into Auto Premium Loan (APL) status, which means that the grace period granted has already ended (i.e. already beyond 60 days). In such cases, payment for outstanding premiums will be taken from the policy’s cash value and charged with a corresponding interest. Policies on APL are not covered by RA11494, and as such, will not be eligible to its terms, i.e. 60-day grace period and waiving of interest charges and late penalty fees.

It is best to settle payment immediately through any of our available digital facilities so that further deductions to the policy’s cash value will not be made and the policy remains in-force. 

BPI AIA shall continue to charge outstanding premiums against a customer’s nominated debit or credit card. If the customer wishes to temporarily suspend enrollment in these facilities in light of RA11494, an e-mail must be sent to BPIAIA.customerservice@aia.com indicating when enrollment will be suspended, and when it will be resumed.

Note that once a customer is enrolled on either ADA/ ACA, any missed premiums will be manually billed and that admin charges will be collected on the customer’s following due date. 

Yes. At BPI AIA, we understand that in these trying times, there may be concerns on covering premiums to keep policies active. To facilitate the change in payment schedule, customers may simply send the following to BPIAIA.customerservice@aia.com:

• Requested change in payment mode* (e.g. from annual to quarterly)
• Filled out Policy Detail Amendment Form
• Valid ID with 3 specimen signatures

* Should a customer opt to change his premium payment mode to monthly, the following must be submitted for enrollment in the auto-charge arrangement facility: a fully accomplished Credit Card Authorization Form, valid ID with 3 specimen signatures, and the front copy of the customer’s credit card.

Our lines remain open for our customers. These are among our touchpoints that remain available:

• The customer’s assigned Bancassurance Sales Executive
• Bessie the Chatbot on Facebook Messenger
• Our Customer Care at BPIAIA.customerservice@aia.com

You can open your policy anytime and at the comfort of your home with ePlan, BPI AIA’s secured online customer portal. You’ll be able to:

• Review your policy details and values
• Stay up to date with important policy-related news; and
• Keep your policy active by paying your premiums through ePayment
  

To start your ePlan registration, you can click this link: https://portal.philamlife.com/ePlan/bplac, click “Register” and fill out the required fields.

Make sure to have on hand your policy number, mobile number, and/or e-mail address that you provided during your policy application, and the date of birth of the insured person.

A One-Time Pin (OTP) will be sent to complete your registration. Once done, you will receive a confirmation e-mail from BPI AIA with your log-in details.

Don’t worry, our BPI AIA customer service representative can help you register. Please send us an email at BPIAIA.customerService@aia.com with the following details:

Policy Owner’s Full Name (First Name, Middle Initial, and Last Name), Policy Number, and the nature of your concern (i.e. ePlan Registration Assistance). Please expect a response to your concern within one (1) day.

Updating your contact details for each of your BPI AIA policies can be done easily by logging onto ePlan. When using a mobile device, simply update your information in the "My Profile' page. When using a desktop, click on 'Contact Information Update' found under 'Policy Inquiry and Requests' to update your details. 

If you need extra funds in your bank account, you may apply for a policy loan or a partial policy withdrawal. To apply, kindly send us an e-mail at BPIAIA.customerService@aia.com with the following requirements:

• Policy Owner’s Full Name (First Name, Middle Initial, and Last Name)
• Mobile or Landline Number
• High resolution scanned copy of the policy owner’s ID with photo and signature

A BPI AIA customer service representative will contact you within one (1) day to help you with the next steps.

You may also reach out to your Bancassurance Sales Executive (BSE) who can assist you.

Your policy number is the unique identifier of your policy with BPI AIA (formerly Ayala Life). It is indicated in the front page of your policy. Your policy number will be helpful in your inquiries about your policy. 

The effective date of the policy is the start of your insurance coverage. It is indicated on the front page of your policy. 

Contestability period is the time period during which the insurer is not obligated to pay a claim because of material misrepresentations found in the application. A policy becomes "incontestable" when the contestability period is over. The contestability period for is normally 2 years. 

Your policy can be assigned to a third party i.e. bank as a collateral. However, if you will assign your policy to a third party, BPI AIA  should be informed in writing through the accomplishment of the Deed of Assignment Form. During assignment, your rights as the owner is transferred to the party to which the policy was assigned.

Deed of Assignment Form

Your beneficiary is the individual you nominated to receive the death benefit of your policy. Your beneficiary could either be primary, which means the first in line to receive the proceeds upon demise of the insured, or contingent, which means the person who will receive the proceeds should the primary beneficiary die before the insured. 

Your beneficiary could also be assigned as revocable beneficiary, which means that your beneficiary has no vested rights on your policy. The rights of a revocable beneficiary is limited to receiving the proceeds of the policy. While the irrevocable beneficiary, being part owner of the policy, has vested rights thus any changes made on the policy will require a written consent from him/her. 

Should your beneficiary die before the insured, as owner of the policy, you can nominate a new beneficiary by amending your policy. If no beneficiary is named on your policy, the death benefit proceeds will be payable to the estate of the insured.

If in case there are discrepancies/wrong information in your policy, you can correct it by applying an amendment for your policy. For further instructions on how to facilitate amendments, you may call our Customer Service hotline at (02) 889-10000 (PLDT toll-free 1-800-188-89100) then press 7

You may choose to decrease the face amount of your policy by accomplishing the following forms and submitted to any BPI AIA Bancassurance Sales Executive assigned in BPI and BPI Family bank branches nationwide

• Filled-out Amendment Form, indicating the new Decreased Face Amount
• Client Information Update Form
• Photocopy of Two Valid Identification Cards
  

A rider is a supplementary contract attached to your policy. It provides additional benefits at minimal cost. A rider is normally attached during purchase of the insurance policy but you also have the choice to remove a previously attached rider or add more to your existing riders.

To do this, the following must be submitted to BPI AIA:

• Filled-out Amendment Form, indicating the rider to be removed
• Client Information Update Form
• Two Valid Identification Cards
  

In cases that the name in the policy is not consistent with your name in your birth certificate, you can apply for a change of name amendment. The following are the requirements:

• Filled-out Amendment Form, indicating your correct name
• Photocopy of your Birth Certificate
• Client Information Update Form
• Affidavit of Discrepancy (may not be required if due to typographical error)
• Two Valid Identification Cards 
  

You can change your contact information, primarily your address, home telephone number and mobile number. To do this, just call our Customer Service hotline at (02) 8 889-10000 (PLDT toll-free 1-800-188-89100) then Press 7 +1+Access Number (Policy Number)+1+0 to talk to BPI AIA Customer Service Representative. Changes can be effected real time and paperless during the call under Phoneinsurance.

1. Single to Married

Submit to any BPI AIA Bancassurance Sales Executive assigned in BPI and BPI Family bank branches nationwide:

• Filled-out Amendment Form, indicating your new status and your new name
• Marriage Contract 
• Client Information Update Form
• Photocopy of your 2 Valid Identification Cards which has been changed to your new name and bearing your new signature

2. Married to Separated

Submit to any BPI AIA Bancassurance Sales Executive assigned in BPI and BPI Family bank branches nationwide:

• Filled-out Amendment Form, indicating your new status and your new name, if applicable
• Court Order formalizing the separation • Client Information Update Form
• Photocopy of your 2 Valid Identification Cards which has been changed to your new name and bearing your new signature, if applicable
  

You normally nominate your beneficiary/ies upon application for insurance. However, you may change your beneficiary/ies anytime after the policy has been issued. The following are the requirements in change of beneficiary/ies:

• Filled-out Amendment Form, indicating your beneficiary to be added or deleted, whichever is applicable.
• For addition, to establish insurable interest and relationship of the beneficiary to the insured, the following needs to be submitted:
• Birth certificate of the beneficiary
• Marriage Contract, if beneficiary to be added is a married child of the owner
• Letter establishing insurable interest, if beneficiary to be added is only a dependent of the insured and is not immediate family
• Client Information Update Form
• Photocopy of 2 Valid Identification Cards
  

For cases that there are discrepancies in the birth date indicated in your policy and the birth date indicated in your birth certificate, you can amend the one in the policy by submitting the following:

• Filled-out Amendment Form, indicating your correct birth date
• Birth Certificate showing your correct birth date
• Affidavit of Discrepancy (may not be required if due to typographical error)
• Client Information Update Form
• Photocopy of 2 Valid Identification Cards
  

If you are unable to pay for your premiums during your date, you have a 31-day grace period in which you will be allowed to pay without interest. During the period of grace, your policy is still in-force. If death occurs during the period of grace, the unpaid premiums and any indebtedness, shall be deducted from the death benefit. Once the grace period expires, the policy will lapse and you have the option to reinstate within 3 years to make your policy in-force.

Your policy may have lapsed because we did not receive the payment for your policy’s premium due on or before the end of your policy’s grace period.

In times of uncertainty, keeping you, our customers and their loved ones, protected is our top priority. We made it hassle-free for you to reinstate your lapsed policies even while at home. You can send us an e-mail at BPIAIA.customerservice@aia.com to get started. You can include the following information in your email:

• Policy Owner’s Full Name (First Name, Middle Initial, and Last Name)
• Policy Number
• Mobile or Landline Number

A BPI AIA customer service representative will contact you within one (1) day to help you with the next steps.

You may also reach out to your Bancassurance Sales Executive (BSE) who can assist you. 

We made it hassle-free for you to reinstate your lapsed policies even while at home. You can send us an e-mail at BPIAIA.customerservice@aia.com to get started.

You can include the following information in your email:

• Policy Owner’s Full Name (First Name, Middle Initial, and Last Name)
• Policy Number
• Mobile or Landline Number

A BPI AIA customer service representative will contact you within one (1) day to help you with the next steps.

You may also reach out to your Bancassurance Sales Executive (BSE) who can assist you.

Your policy can be reinstated within 3 years from last due date. Once you reinstate, you return your policy to its in force status and can once again start enjoying the benefits of your policy.

AIA Vitality is a science-backed total wellness programme that rewards you for making healthy choices.

AIA Vitality works with you to make real changes to your health by providing the knowledge and tools to motivate you on your wellness journey. It allows you to enjoy rewards for taking active steps in knowing and improving your health. The healthier you get, the more points you earn and the higher your status becomes. The higher your status, the bigger your rewards. 

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html or talk to your AIA Philippines financial advisor now. We can also connect you to a financial advisor by clicking on this link. 

AIA Vitality allows you to enjoy rewards for taking active steps in knowing and improving your health. The healthier you get, the more points you earn and the higher your status becomes. The higher your status, the bigger your rewards.

Your wellness journey begins with three simple steps:  

1) Know Your Health

Discover the state of your health and find out your AIA Vitality Age through the AIA Vitality Health Review and other health assessments. Earn points along the way to increase your AIA Vitality Status.

2) Improve Your Health

Engage in health and fitness activities to earn even more points and increase your status. 

3) Enjoy The Rewards

Enjoy exclusive discounts from our wide range of partners, including hotel, travel, and entertainment. Plus, insurance benefits in the form of premium discount or additional coverage, which may increase depending on your AIA Vitality Status.

Your AIA Vitality Status corresponds to the number of points you've accumulated within your membership year: 

• Bronze:  0 - 9,999 points
• Silver:  10,000 - 19,999 points
• Gold: 20,000 - 29,999
• Platinum: 30,000+ points

You can also earn an instant weekly reward for hitting your fitness target for the week through our AIA Vitality Active app.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html
 or talk to your AIA Philippines financial advisor now. We can also connect you to a financial advisor by clicking on this link. 

As an AIA Vitality member, get access to a wide range of health and fitness partners that offer exclusive rates and discounts to help you know and improve your health. Plus, enjoy the rewards for making healthy choices through exclusive discounts from our hotel, travel and entertainment partners. You can also earn an instant reward for hitting your weekly fitness target through our AIA Vitality Active app.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html
 or talk to your AIA Life financial advisor now. We can also connect you to a financial advisor by clicking on this link. 

If you purchased an insurance product bundled with AIA Vitality, you can enjoy an upfront 10% or 15% premium discount or upfront 20% additional insurance coverage, depending on the plan you purchased. The premium discount may increase up to 20%, while the additional insurance coverage may go as high as 50% in the succeeding years depending on how engaged you are in the programme.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html
 or talk to your AIA Philippines financial advisor. We can also connect you to a financial advisor by clicking on this link. 

All AIA Philippines Premium Club members are entitled to a complimentary AIA Vitality membership. If you are a Premium Club member and wish to avail of the free AIA Vitality membership, simply accomplish the form by clicking on this link: https://philam.giftaway.ph/premiumclub/.

To learn more, you may contact the Premium Club Helpdesk via philampremium@aia.com or (02) 8528-5252.

Be a AIA Vitality member in two ways:

(1) If you are an existing AIA Philippines client with an active policy, you can simply purchase a stand-alone AIA Vitality membership and get to enjoy the full programme benefits.

(2) You can avail of any AIA Philippines insurance product bundled with AIA Vitality to automatically enjoy the full programme benefits as well as the upfront premium discount or additional insurance coverage.

Interested already? Talk to your AIA Philippines financial advisor now or we can connect you to a financial advisor by clicking on this link. 

Currently, the AIA Vitality annual membership fee is PHP 1,200 or only PHP 100 per month. That's even cheaper than a large cup of coffee!

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html
 or talk to your Philam Life financial advisor now. We can also connect you to a financial advisor by clicking on this link. 

You may avail of a stand-alone AIA Vitality membership as long as you have an active policy with us.

To activate your AIA Vitality account, simply use your current username and password for ePlan, AIA Philippines' 24/7 online customer portal.

If you are a new policy holder, you must activate your ePlan account first. Check your Welcome Email from philamlife@aia.com that contains your pre-registered username and temporary password. Once activated, you can now use the same username and your new password to access the AIA Vitality website and both of its apps. 

If you are an existing customer but have not activated ePlan, refer to the most recent email of ePlan to access your account information and simply follow the same activation steps. If you have not received the email, contact philamlife@aia.com or phi.helpdesk@aia.com or call the AIA Philippines Hotline at (632) 8528-2000.

If you haven't received your log-in details, you have:

1. an existing ePlan account already; or
2. given a wrong or different email address during your policy application.

Send us an email at philamlife@aia.com or phi.helpdesk@aia.com for assistance.

Make sure you have activated your AIA Vitality account by simply using your current username and password for ePlan, AIA Philippines' 24/7 online customer portal.

Then download the AIA Vitality app and the AIA Vitality Active app from the Apple App Store or Google Play, link your fitness device or app, and do online assessments.

The AIA Vitality and AIA Vitality Active apps are only available in the Philippines. Set your country to "Philippines" to find these.

For Apple users: go to Settings > iTunes & App Store > click Apple ID > Country/region > Change Country or Region > Select 'Philippines.'

For Android users, please refer to this link: https://support.google.com/googleplay/answer/7431675?vid=0-30813770710-1528348093567 

Your membership may not have been fully enrolled yet. If the error persists beyond 5 days, email ask@philamvitality.com immediately. 

Don't forget to state your AIA Vitality membership number, full name, ePlan username, date of birth, active contact number, and screenshot of the error for faster resolution.

For new members, your membership may not have been fully enrolled yet. If the error persists beyond 5 days, email ask@philamvitality.com immediately. 

For existing members, your membership may have already lapsed. Check your ePlan account to verify your status. If lapsed, email ask@philamvitality.com to request for reinstatement.

Don't forget to state your AIA Vitality membership number, full name, ePlan username, date of birth, active contact number, and screenshot of the error for faster resolution.

Your e-Membership card can be found on the home page of the AIA Vitality app (red app). Simply click on Settings> AIA Vitality Membership Card to display your card with your name and AIA Vitality membership number. Tap on the screen to show the barcode on the reverse side.

You can use your e-Membership card to avail of your discount benefits from partner establishments. You may be required by some partners to present a valid government photo ID as additional verification.

Your AIA Vitality e-Membership Booklet is a comprehensive guide to get you started on your wellness journey.

If you are a new member, you will receive your e-Membership Booklet as part of your welcome email. 

You can also get a copy of the booklet from the AIA Vitality tab of ePlan--AIA Philippines' 24/7 online customer portal. To access ePlan, click here. 

Compatible Fitness Devices - Fitbit, Garmin, and Polar

Compatible Fitness Apps - Apple Health, S Health, and Strava

You may link your fitness device or app through the AIA Vitality website or the AIA Vitality app. 

If through the website, log in to your account, go to Wellness Tools, and click Fitness Devices. Select your device or app from the list, click the "Link to AIA Vitality" button, and complete the succeeding steps.

If through the AIA Vitality app, go to Fitness Devices and Apps, click the "Link a Device or App" button, select your fitness device or app from the list, and follow the succeeding steps.

You can link as many devices or apps as you want but only one physical activity will be credited with points per day.

If your fitness device or app is not directly compatible to AIA Vitality, check if it is pairable with Apple Health or S Health. If yes, proceed with pairing. You may search online for steps on how to pair your device or app to Apple Health or S Health.

Once done, you may now link Apple Health or S Health to AIA Vitality. Data from your fitness device or app will be passed on to AIA Vitality through Apple Health or S Health. 

The AIA Vitality login page (https://portal.philamlife.com/ePlan/philamvitality) is equipped with a Forgot Username and Forgot Password functionality that you may use in case you forgot your login credentials. Just click any of the two links and provide the necessary information to retrieve your login details.

Meanwhile, both the AIA Vitality and AIA Vitality Active apps have a Forgot Password link that you may use if you want to request for a new password.

To change your AIA Vitality account password, simply log in to your ePlan account and click on "Account Settings." Enter your existing password and nominate a new one.

Click here to access ePlan now.

If your AIA Vitality account got disabled or you got locked out from your account, email philamlife@aia.com and phi.helpdesk@aia.com to request for reactivation of your account. 

Your account will be disabled if you input the wrong username and/or password three consecutive times. Before your account gets disabled, we recommend that you retrieve your username and password already. You may do this by clicking the Forgot Username or Forgot Password link in the ePlan login page (https://portal.philamlife.com/ePlan/philam).

The AIA Vitality Points you earn determine your status and level of rewards. You can earn points by doing any of these qualified healthy activities, and more:

1. Reaching a minimum of 7,500 steps tracked through fitness device or app, or joining organized fitness events
2. Sleeping 7 hours a day
3. Completing available online assessments namely the AIA Vitality Health Review, Online Mental Wellbeing Assessments, Online Vitality Nutrition Assessment, and the Online Non-Smoker's Declaration
4. Uploading the results of your AIA Vitality Health Check (BMI, blood pressure, glucose, and cholesterol). You get more points if results are within the healthy range.
5. Taking the Vitality Nutrition Consultation and the Vitality Fitness Assessment
6. Availing of advanced screenings, certain vaccinations, and dental assessments

Check out your AIA Vitality e-Membership Booklet for the full list or click on "How to Earn More Points" on the AIA Vitality app.

The AIA Vitality Points you earn determine your status and level of rewards. You can earn points by doing qualified healthy activies such as: 

a. Reaching a minimum of 7,500 steps tracked through fitness device or app, or joining organized fitness events

b. Sleeping 7 hours a day

c. Completing available online assessments namely the AIA Vitality Health Review, Online Mental Wellbeing Assessments, Online Vitality Nutrition Assessment, and the Online Non-Smoker's Declaration

d. Uploading the results of your AIA Vitality Health Check (BMI, blood pressure, glucose, and cholesterol). You get more points if results are within the healthy range.

e. Taking the Vitality Nutrition Consultation and the Vitality Fitness Assessment

f. Availing of advanced screenings, certain vaccinations, and dental assessments

And many more. Check out your AIA Vitality e-Membership Booklet for the full list or click on "How to Earn More Points" on the AIA Vitality app.

You can earn up to a maximum of 100 points daily for your partner gym visit or for meeting any of the following fitness activities criteria. 

Make sure to use a compatible fitness device or app to track these workouts to earn points:

1. Steps

      - 7,500 per day (50 points)
      - 12,500 per day (100 points)

2. Heart rate

      - 30 minutes of physical activity at 60% of your maximum heart rate (50 points)
      - 30 minutes of physical activity at 70% of your maximum heart rate (100 points)
      - 60 minutes of physical activity at 60% of your maximum heart rate (100 points)

3. Calories burned

      - 30 minutes of physical activity and at least 300 calories burned (50 points)
      - 30 minutes of physical activity and at least 600 calories burned (100 points)
      - 60 minutes of physical activity and at least 300 calories burned (100 points)

4. Speed

      - 30 minutes of physical activity at a )minimum speed of 4km/hr (50 points)
      - 30 minutes of physical activity at a minimum speed of 7.2km/hr (100 points)
      - 60 minutes of physical activity at a minimum speed of 4km/hr (50 points)

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html.

You may upload the results of your AIA Vitality Health Check, advanced health screening, vaccination, and dental assessment though the AIA Vitality website or AIA Vitality app to earn points.

If done through the website, select Points and Status > Claim Points. Complete the online form and upload a copy of your health results. 

If through the AIA Vitality app, click More > Health Assessments and choose the applicable assessment. Complete the needed information and upload a copy of your health results.

Please note that manually submitted assessment results are subject to audit. AIA Vitality reserves the right to terminate a membership if proven that falsification or fraud was committed.

Better sleep means better health! Get 7 hours of sleep daily to enjoy up to 1,825 AIA Vitality Points yearly. Make a good night's rest a habit and ease your way to wellnes while earning easy points!

Don't forget to wear a compatible fitness device like Garmin or Fitbit to get your sleep points.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html.

If your workouts are not awarded with points, please try the following:

1. Check if your workout has met the criteria for it to be awarded with points (e.g., you have achieved at least 7,500 steps or have completed a physical activity at the required heart rate or speed. You may check the AIA Vitality e-Membership Booklet for the completion criteria to earn points from your workouts
2. Check the My Workouts section under the Fitness tab of the AIA Vitality app. If your most recent workout is already there, your points will follow.

If after 24 hours and no points have been awarded, email ask@philamvitality.com immediately.

Don't forget to state your AIA Vitality membership number, full name, ePlan username, date of birth, active contact number, and screenshot of the error for faster resolution.

If your workout is reflected on the Points Statement of the AIA Vitality app but no points are awarded, it means that you have already maxed out the 15,000 points annual limit for physical activities. 

No worries because points are still being recorded on your AIA Vitality Active app towards your weekly target.

If your AIA Vitality Points suddenly went back to zero, it means that you have already reached your membership anniversary and you are now on your new membership year. However, your attained AIA Vitality Status from the previous year is carried over to the next year so you still have one full year to enjoy the perks and benefits that come with your attained status.

If you surpass your current status in your new membership year, you can automatically enjoy the benefits specific to the higher status such as bigger discounts from our partners.

If you didn't earn a reward after achieving your weekly fitness target, you either:

1. haven't completed yet the AIA Vitality Health Review (VHR) which is a pre-requisite to start getting a weekly reward. To answer the assessment now, log on to your AIA Vitality Active app or visit https://www.aia.com.ph/en/our-products/vitality-redirection.html; or

2. did not use your existing ePlan account username and password to log in the AIA Vitality Active app.  

Immediately email ask@philamvitality.com when you encounter errors in redeeming your reward.

Don't forget to state your AIA Vitality membership number, full name, ePlan username, date of birth, active contact number, and screenshot of the error for faster resolution.

As a AIA Vitality member, you can enjoy the following benefits from Gold's Gym:

a) 70% off Gold's Gym Elite membership,

b) access to local partners and international branches, and

c) member-exclusive rate for the AIA Vitality Nutrition Consultation and AIA Vitality Fitness Assessment

Plus, earn 100 AIA Vitality Points daily for every gym visit. The more points you earn, the higher your status, the greater your rewards.

To enrol for a new gym membership, renew your membership, upgrade your existing Gold's Gym subscription to a AIA Vitality discounted membership, or enrol a supplementary member, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html to complete the application form(s).

If you're not receiving points from your gym workouts, kindly send us an email at ask@philamvitality.com with the following details:

- AIA VItality Membership No.
- Full Name
- ePlan Username
- Date of Birth
- Contact Number
- Gym branch
- Date of gym visit(s) with missing points

If you have a copy of your gym attendance record for the particular period, please attach as well for faster resolution.

To check the current level of your premium discount or additional coverage, log in to your ePlan account (https://portal.philamlife.com/ePlan/philam), go to the Policy Details tab, click Basic Policy Information, and select the policy you would like to check. Under the Membership Details section, you may find your current level of premium discount or additional coverage.

Adjustment in the premium discount or additional coverage is computed 15 days after your policy anniversary. Your AIA Vitality Status during the anniversary of your policy will be the basis in re-computing your insurance benefit.

If your membership has lapsed, immediately email ask@philamvitality.com.

A lapsed membership means you will not be able to access your AIA Vitality account, earn points, avail parner benefit, nor earn any reward. 

The AIA Vitality apps are your on-the-go companions to making real changes to your health.  

The AIA Vitality (red) app is a snippet of the AIA Vitality website where you can access your membership details and e-card, know your benefits, track your AIA Vitality Points and Status, take health assessments, upload health results to claim points, activate goals, and more.

The AIA Vitality Active (white) app, on the other hand, is a supplementary benefit to your AIA Vitality membership that motivates you to stay active by rewarding you with an instant freebie for achieving your weekly fitness target.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html.

AIA Vitality gives you access to exclusive rates and discounts from our wide range of health and fitness partners to motivate you to know and improve your health while being rewarded for your healthy choices. 

Plus, you can earn AIA Vitality Points as you engage with our health and fitness partners. The more points you earn, the higher your status–which means even greater rewards!

For a full list of your AIA Vitality partner benefits, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html.

As a AIA Vitality member, you can enjoy 10% off basic and selected advanced screens, plus member-exclusive rate for the AIA Vitality Health Check from Hi-Precision Diagnostics.

To book an appointment, call or visit any of their branches nationwide.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html.

As a AIA Vitality member, you can enjoy the following benefits from Makati Medical Center: 

a) 10% off basic and selected advanced screens,
b) 10% off Smoking Cessation Program, and  
c) member-exclusive rate for the AIA Vitality Health Check.

To book an appointment, call (02) 8888 8999 loc. 3225 or email them at weightwellnes@makatimed.net.ph

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html.

As a AIA Vitality member, you can enjoy 25% off select fitness devices from Garmin.

Sync your fitness device and start earning up to 100 AIA Vitality Points daily. The more points you earn, the higher your status, the greater your rewards.

Visit any Garmin branch nationwide or email admin@navco.com.ph to order.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html.

As a AIA Vitality member, you can enjoy the following benefits from Gold's Gym:

a) 70% off Gold's Gym Elite membership,
b) access to local partners and international branches, and
c) member-exclusive rate for the AIA Vitality Nutrition Consultation and AIA Vitality Fitness Assessment

Plus, earn 100 AIA Vitality Points daily for every gym visit. The more points you earn, the higher your status, the greater your rewards.

To enrol for a new gym membership, renew your membership, upgrade your existing Gold's Gym subscription to a AIA Vitality discounted membership, or enrol a supplementary member, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html to complete the application form(s).

As a AIA Vitality member, you can enjoy the following benefits from UFC Gym:

a) 70% off UFC Gym Champion membership, and
b) member-exclusive rate for the AIA Vitality Nutrition Consultation and AIA Vitality Fitness Assessment

Plus, earn 100 AIA Vitality Points daily for every gym visit. The more points you have, the higher your status, the greater your rewards.

To enrol for a new gym membership, renew your membership, upgrade your existing UFC Gym subscription to a AIA Vitality discounted membership, or enrol a supplementary member, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html to complete the application form(s).

As a AIA Vitality member, you can enjoy 25% off regular-priced items, up to PHP20,000 worth of discounted purchases within your membership year from Toby's Sports.

Simply present your AIA Vitality membership card (physical or digital card) upon payment.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html.

As a AIA Vitality member, you can enjoy 15% off admission tickets, up to 11 tickets per day, from Enchanted Kingdom.

Simply present your AIA Vitality membership card (physical or digital card) at the ticket counter.

For up-to-date information on park operating hours and show schedules, visit their website at www.enchantedkingdom.ph.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html.

As a AIA Vitality member, you can enjoy up to 35% off roundtrip airfare to local and international destinations from Philippine Airlines. 

Book up to two discounted travels within your membership and get to bring one travel companion at the same discount.

To book, log in to https://www.aia.com.ph/en/our-products/vitality-redirection.html

As a AIA Vitality member, you can enjoy up to 35% off best available rates from Seda Hotels.

Book up to two discounted room bookings within your membership year, up to 5 nights per room.

To book, log in to https://www.aia.com.ph/en/our-products/vitality-redirection.html.

As a AIA Vitality member, you can enjoy PHP50 off movie tickets, up to 5 tickets per week for any movie type from SM Cinema.

Simply present your AIA Vitality membership card (physical or digital) at the ticket counter or book online through the AIA Vitality website.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html.

Kindly email ask@philamvitality.com or contact our Customer Service hotline so we can address your concern:

          AIA Philippines Hotline: (632) 8528-2000
          BPI AIA Hotline: (632) 8528-5501  

Don't forget to include the following information to asssist us with the investigation:

         - Member Name
         - AIA VItality Membership No.
         - Partner Name and Branch
         - Date and time of incident
         - Name of cashier/manager/frontliner
         - Description of issue/concern

Your e-Membership card can be found on the home page of the AIA Vitality app (red app). Simply click on Settings > AIA Vitality Membership Card to display your card with your name and AIA Vitality membership number. Tap on the screen to show the barcode on the reverse side.

You can use your e-Membership card to avail of your discount benefits from partner establishments. You may be required by some partners to present a valid government photo ID as additional verification.

Most of your rewards and benefits are non-transferable as they are meant for you to enjoy as part of your wellness journey. 

You may, however, share certain rewards with family and friends as long as you're with them during availment by presenting your AIA Vitality Membership ID. 

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html. 

*Terms and conditions apply.

You can enjoy free weekly rewards with these 5 simple steps:

1. Download the AIA Vitality Active app (white app) from the Apple Store or Google Play Store.
2. Log in using your AIA Vitality or ePlan username and password
3. Complete the AIA Vitality Health Review to know your AIA Vitality Age.
4. Sync a fitness device or app and start tracking your fitness progess. You can earn a maximum of 100 AIA Vitality Points daily from fitness activities.
5. Hit your weekly fitness target to enjoy an instant reward.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html. 

Simply hit your fitness target for the week to enjoy an instant freebie from our suite of weekly rewards:

- GrabCar PHP200 eGift
- Mobile Phone or GCash Credit PHP200 eGift
- SM Cinema PHP200 eGift
- The Coffee Bean & Tea Leaf large coffee or tea

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html.

Your personalized weekly fitness target changes dynamically based on your current activity levels. 

Your weekly target period starts every Monday and ends Sunday. Your weekly target starts at 200 points, or may be prorated based on when you first signed up. It can go up or down depending on how often you achieve your weekly target. Minimum target is 150 points while maximum is 500 points per week.

To learn more, visit https://www.aia.com.ph/en/our-products/vitality-redirection.html. 

We have made it hassle-free for you to file a claim. Simply click here to file your claim online and follow these three (3) easy steps –

1. Fill out the form.
2. Submit your requirements.
3. Get your reference number for status tracking.

Our Bancassurance Sales Executives at any BPI or BPI Family Savings Bank branch nearest you can also gladly assist in filing your claim.

Your claims payout will be credited to your nominated BPI account. Due to the restrictions brought about by the current situation, we are unable to release the claims benefit through check nor through our pickup from any branch of BPI/BPI Family Savings Bank disbursement facility.
 
Depending on the nature or type of claim and submission of complete documents, your claim request may be processed in ten (10) to thirty (30) working days. Your claim benefit will be credited to your nominated account within three (3) days from the approval of claim request.

Please expect your claims payout to be credited to your nominated account within ten (10) to thirty (30) working days depending on the nature of the claim.
 
Below are the specific durations from claims disbursement enrollment to claims payout:

1. Claims with preferred disbursement previously enrolled: ten (10) working days
2. Claims with no preferred disbursement currently enrolled: fifteen (15) working days
3. Claims with contestable cases: thirty (30) working days

We have made it hassle-free for you to check the status of your claims request. Kindly send us an e-mail at BPIAIA.customerService@aia.com with the following information:

Policy Owner’s Full Name (First Name, Middle Initial, and Last Name) Mobile or Landline Number

A BPI AIA Customer Service Representative will get back to you on the status of your claim request within one (1) day.