Policy

Updating your contact details such as your email address, mobile number, and home address, can easily be done in My AIA. Just follow these steps:

1. On the My AIA homepage, click on the Update Contact Information button.
2. Choose the contact information that you wish to update: contact number, email address, or mailing address.
3. Select the policy to apply the change then input your new details then click Update Details. Don’t forget to check the boxes seen on screen to confirm agreement to the changes!

Repeat these steps to update another detail. You may also update your contact information via our website. Click here to update.

Your policy number is the unique identifier of your policy with BPI AIA (formerly Ayala Life). It is indicated on the front page of your policy contract. Your policy number will be helpful in your inquiries about your policy.

The effective date of the policy is the start of your insurance coverage. It is indicated on the front page of your policy.

The contestability period is the time period during which the insurer is not obligated to pay a claim because of material misrepresentations found in the application. A policy becomes “incontestable” when the contestability period of normally two (2) years is over.

Your policy can be assigned to a third party i.e., bank as a collateral. However, if you will assign your policy to a third party, BPI AIA should be informed in writing through the accomplishment of the Policy Assignment Form. During assignment, your rights as the owner is transferred to the party to which the policy was assigned.

The most common beneficiaries are immediate family members, descendants, heirs, employers, established business partners and charities of the insured.

Here, we apply the concept of “insurable interest” wherein we scrutinize the legitimacy of a life insurance policy and its beneficiary. The intention of life insurance is to provide financial assistance to the beneficiary after the death of the insured. Therefore, the beneficiary must have an insurable interest with the insured. He/ she should not gain with the loss of the insured’s life.

Your beneficiary could also be assigned as revocable beneficiary, which means that your beneficiary has no vested rights on your policy. The rights of a revocable beneficiary are limited to receiving the death benefit proceeds of the policy.

While the irrevocable beneficiary, being part owner of the policy, has vested rights thus any changes made on the policy will require a written consent from him/her.

Should your beneficiary die before the insured, as owner of the policy, you can nominate a new beneficiary or a contingent beneficiary by amending your policy. If no beneficiary is named on your policy, the death benefit proceeds will be payable to the estate of the insured.

If in case there are discrepancies or wrong information on your policy contract, you can correct it by applying for a change or an amendment for your policy.

For further instructions on how to facilitate policy amendments, you may call us at (02) 8528-5501.

You may choose to decrease the face amount of your policy by accomplishing the following forms and submitting to any BPI AIA Bancassurance Sales Executive assigned in BPI and BPI Family Bank branches nationwide.

• Filled-out Policy Detail Amendment Form, indicating the new Decreased Face Amount.
• Contact Information Update Form
• Photocopy of two (2) valid Identification Cards

A rider is a supplementary contract attached to your policy. It provides additional benefits at minimal cost. A rider is normally attached during purchase of the insurance policy, but you also have the choice to remove a previously attached rider or add more to your existing riders.

To do this, the following must be submitted to BPI AIA:

• Filled-out Policy Detail Amendment Form, indicating the rider to be removed
• Contact Information Update Form
• Two (2) valid Identification Cards

In cases that the name in the policy is not consistent with your name in your birth certificate, you can apply for a change of name amendment. The following are the requirements:

• Filled-out Policy Detail Amendment Form, indicating your correct name
• Photocopy of your Birth Certificate
• Contact Information Update Form
• Affidavit of Discrepancy (may not be required if due to typographical error)
• Two (2) valid Identification Cards

You can change your contact information, such as your address, mobile number, and email address in My AIA, our customer portal. Just follow these steps:

1. On the My AIA homepage, click on the Update Contact Information button.
2. Choose the contact information that you wish to update: contact number, email address, or mailing address.
3. Select the policy to apply the change then input your new details then click Update Details. Don't forget to check the boxes seen on screen to confirm agreement to the changes!

Repeat these steps to update another detail. For more info, check out this quick guide on how to update your information here. You may also update your contact information here. 

To update other details, get in touch with us (02) 8528-5501.

Submit the following documents to a BPI AIA Bancassurance Sales Executive assigned in BPI branches nationwide:

Single to Married

• Filled-out Policy Detail Amendment Form, indicating your new status and your new name
• Marriage Contract
• Contact Information Update Form
• Photocopy of your two (2) valid Identification Cards which has been changed to your new name and bearing your new signature

Married to Separated

• Filled-out Policy Detail Amendment Form, indicating your new status and your new name, if applicable
• Court Order formalizing the separation
• Contact Information Update Form
• Photocopy of your two (2) valid Identification Cards which has been changed to your new name and bearing your new signature, if applicable

You normally nominate your beneficiary/ies upon application for insurance. However, you may change your beneficiary/ies any time after the policy has been issued. The following are the requirements in change of beneficiary/ies:

• Filled-out Policy Detail Amendment Form, indicating your beneficiary to be added or deleted, whichever is applicable.
• For addition, to establish insurable interest and relationship of the beneficiary to the insured, the following needs to be submitted:
  • Birth certificate of the beneficiary
  • Marriage Contract, if beneficiary to be added is a married child of the owner
  • Letter establishing insurable interest, if beneficiary to be added is only a dependent of the insured and is not immediate family
• Contact Information Update Form
• Photocopy of two (2) valid Identification Cards

For cases that there are discrepancies in the birth date indicated in your policy and the birth date indicated in your birth certificate, you can amend the one in the policy by submitting the following:

• Filled-out Policy Detail Amendment Form, indicating your correct birth date
• Birth Certificate showing your correct birth date
• Affidavit of Discrepancy (may not be required if due to typographical error)
• Contact Information Update Form
• Photocopy of two (2) valid Identification Cards